Understanding these Terms

We kindly request that you carefully peruse these terms before utilising our website. These terms provide guidance on how our website can be used. By browsing our website, you consent to these terms. If you do not agree with these terms, kindly refrain from using our site.

Your Personal Data

We handle your personal data provided on our website in line with our Privacy Policy. Please ensure that your data, including usernames and passwords, are kept confidential, secure, and up-to-date.

Website Content

We make a consistent effort to ensure our website functions smoothly at all times, but we cannot guarantee its availability or accessibility. We will not be liable for any damages, loss, costs, or expenses incurred due to any lack of availability or accessibility of our website. If product prices are incorrectly displayed, we reserve the right to correct the prices and not sell the product at the incorrect price.

Links and Content Sharing

Links and content sharing options (via social media, blogs, etc.) are provided for your convenience. These do not indicate our endorsement or affiliation with the linked websites. We are not liable for the content of any linked websites or the legal consequences of your interaction with these third parties.

Do note that if you share content onto other platforms, there may be distinct terms and conditions associated with that platform. Review the terms and conditions of any site where you intend to share content.

Copyright

All website content, including text, descriptions, images, and logos, is owned by Leeloo Dolls. You are allowed to download and print extracts for personal use. You may also share downloaded extracts with others for non-profit purposes.

For any other use of our content, including framing the website, please contact us for permission.

Stay Updated

We reserve the right to update the terms of our website and product offerings at any time. These changes will be effective immediately upon posting and will apply to all future use of our website. Regularly review our posted General Terms and Conditions and policies as they may have changed since your last visit.

Website Usage Restrictions

Your use of our website should not involve any activities that interfere with its security features, compromise the integrity of user account details, misrepresent identity or affiliation, send spam messages, engage in illegal conduct, introduce harmful software, collect data in violation of these terms, submit abusive or offensive content, infringe on third party rights, or defame others.

If these Terms of Use are breached, we may restrict your access to this website temporarily or permanently. We may also report you to law enforcement authorities, issue a warning, pursue legal action, and recover costs associated with such actions.

Governing Law

These terms are governed by English law. If you are a consumer, we both agree that the courts of England and Wales will have non-exclusive jurisdiction. If you are a business, these terms are subject to the exclusive jurisdiction of the courts of England and Wales.

Queries?

Should you have any questions about anything on this website, feel free to contact us.

Website Content

Our website displays product colours as accurately as possible. However, due to variations in individual monitor settings, the precise colour might differ slightly from what you see on your screen. Images and photos on our website are solely for illustration and may not reflect the exact appearance of a product. For detailed product descriptions and specifics, please refer to the product description pContainer.

We strive to provide the most accurate and up-to-date information on our website, including product descriptions and pricing. However, should errors occur, we will promptly make the necessary corrections. In case such an error affects your order, we will notify you immediately.

While we continually check our website for potential viruses and malware, we cannot guarantee that the website will be completely free from harmful content.

Product Availability

All our products are available while stocks last, and there might be instances when we can't fulfil your order. Under unexpected circumstances, we might have to temporarily or permanently discontinue selling products through Leeloo Dolls, with or without prior notice. We are not liable for any loss resulting from modifications or updates to our website.

Security

Please maintain the confidentiality of your login details, password, and other account information. If you suspect a breach of your account security, kindly contact us immediately.

Age Restrictions & Legal Compliance

Orders may only be placed by individuals aged 18 years or over. By placing an order you confirm that you are legally permitted to purchase and possess adult products in your country of residence.

We reserve the right to cancel any order if we reasonably believe you are under 18 or that supplying the product would breach local laws.

You are responsible for ensuring compliance with local laws regarding import, possession, and use of our products. We are not liable if your order is seized, delayed, or refused by customs or local authorities.

You will need a valid email address and telephone number for easy communication. Products sold through Leeloo Dolls's online store are intended for personal use and are not suitable for commercial or industrial usage.

Order Confirmation

Upon placing an order, we will send you an email confirmation containing details about the ordered products, the total cost of your order (including delivery), and your order number. This email also serves as your VAT payment receipt (If VAT is charged).

Your order will be accepted when we dispatch the product(s) to you. Until we dispatch the product(s), no contract will exist between us. We reserve the right to decline any order without any obligation to explain our decision. If we are unable to fulfil your order, we will inform you at the earliest convenience.

Payment

We accept all major credit and debit cards, such as VISA, VISA Electron, Mastercard, Maestro, and American Express. Additionally, we facilitate payments through Klarna and PayPal.

We will charge your card when you place your order. However, this doesn't imply order acceptance. If we can't accept your order for any reason, we will issue a full refund within 14 days.

Third-Party Finance & Payment Services

If you choose to pay via Klarna, PayPal, or any other third-party finance provider, your agreement is subject to their terms and conditions. We are not responsible for decisions made by these providers, including acceptance or rejection of finance applications.

Pricing

Unless stated otherwise, all prices listed on Leeloo Dolls's online store include relevant VAT for your selected region/shipping country's address (Excluding United Kingdom). The product price does not include delivery charges.

Pricing Errors

In case of pricing errors, we will inform you as soon as possible, giving you the option to cancel or reconfirm your order at the correct price. If we can't reach you via the provided contact details, we will deem the order as cancelled and notify you through an email.

Customs, Duties & Import Taxes

International orders may be subject to import duties, customs fees, or local taxes, which are the responsibility of the customer. These charges are outside of our control and are not included in the purchase price.

If customs authorities reject, delay, or confiscate your order, we are not responsible for refund or replacement. Please check local import regulations before ordering.

Product Variations & Specification Changes

Manufacturers may update product specifications, materials, or features without prior notice. If any significant changes affect your order before dispatch, we will notify you and give you the option to accept or cancel.

If you have any additional questions, please visit our delivery page for more information.

While we partner with trustworthy logistics service providers for our delivery services, we remain responsible for ensuring delivery services align with the terms stated herein.

Delivery Charges

Delivery services cover both UK and International locations, unless otherwise agreed upon with the buyer prior to purchase or before the completion of an order at the factory. Please consult our delivery page for detailed information.

Production & Delivery Timeframes

Exact delivery times depend on the intricacy of the order, the logistics company, and the delivery address. The following are the approximate delivery times for UK, EU & USA orders. International orders from other countries might require longer periods. Nonetheless, delivery time is not a binding term of the contract between us.

We strive to fulfil the delivery date, however, there may be circumstances when we can't, resulting in a change of the confirmed delivery date. We will inform you beforehand in such cases.

Changing Delivery Date

Should you wish to adjust the delivery date, please get in touch with us via the form provided on the delivery page .

Our Responsibilities

We strive to meet the agreed delivery date, but there may be circumstances when we can't, and your confirmed delivery date will have to be revised accordingly.

In such instances, we will endeavour to contact you to arrange an alternate delivery date or time. We are not responsible for any losses (including but not limited to profit, revenue, savings, business reputation, or business opportunities) resulting from delivery delays due to unforeseen circumstances.

We do not accept liability for stolen goods following the handover of goods from the delivery driver to the customer.

Damaged Orders

In the event your order arrives damaged, we commit to providing a replacement or a refund, given that the damage was inflicted during delivery and not caused by you. You are required to document the order unpacking process through videos and photos. Please read our unpacking article for detailed rules regarding order acceptance.

Privacy and Confidentiality

Our Privacy Policy, in conjunction with our website usage terms, explains the purpose and processing method of the data we collect from you. We encourage you to review our Privacy Policy, available on our website, to comprehend our views, practices, and how we manage your data.

Health, Hygiene & Safety Disclaimer

Our products are sold strictly as novelty/adult items. They are not classified as medical devices and should not be relied upon for any medical or therapeutic purpose.

You are responsible for using products safely and hygienically. Always clean your doll before and after use with appropriate cleaning solutions, and avoid shared use without proper sanitation.

We accept no liability for harm, injury, or damage resulting from misuse, neglect, or failure to follow care guidelines.

Confidential Packaging

For your privacy, all orders are shipped in plain, unbranded packaging. There will be no external references to the nature of the contents.

Governing Law and Jurisdiction

These terms are governed by the laws of England, and the courts of England have exclusive jurisdiction. Your statutory rights remain unaffected by these terms.

As soon as your payment is received, we begin processing your order. Within the first 24 hours, If the order is already received by the factory but production has not started, the order can be cancelled.

You are allowed to return a product if it was damaged during its manufacturing or shipping. However, damages caused by you are non-returnable.

Should your order arrive damaged due to the shipping company's negligence, we assure a replacement or refund. You will need to provide proof of this damage through photos and videos captured during the unboxing process. You must report the damage and arrange for a return within 14 days of delivery. Please refer to Returns & Refunds page to understand the regulations for returning an order.

Due to the intimate nature of our products, dolls that have been unpackaged cannot be returned or refunded unless proven defective from manufacturing.

To process a claim for damage or defect, you must provide clear photo or video evidence of the unboxing process. This requirement protects both the customer and us from disputes.

Damage caused by inappropriate handling or negligence from the buyer is not covered, including limb stretching and tearing due to mishandling.

• No proof of purchase for the product
• Returning product(s) without complete packaging and contents

Please refer to Returns & Refunds for full terms & conditions on returns and refunds.

How to Cancel Your Order

You may cancel your order and receive a full refund within 24 hours of payment. After this period, a refund will not be available. Please refer to Returns & Refunds for full terms & conditions on returns and refunds.

To cancel your order, please reach us through our contact us page. Please provide your order number for quicker assistance and specify which product(s) you wish to cancel.

Refund Policy

We will process your refund as quickly as possible within the following timelines:

• If you cancel before receiving the product(s), within 14 days after you notify us of your decision to cancel the contract
• If you have returned the product(s) to us, within 14 days after the day we receive the product(s) back, or the day you provide us with evidence that you have dispatched the product(s) back, whichever is earlier.

The refund will be made through the original payment method used at the time of purchase.

Privacy and Confidentiality

Our Privacy Policy, in conjunction with our website usage terms, explains the purpose and processing method of the data we collect from you. We encourage you to review our Privacy Policy, available on our website, to comprehend our views, practices, and how we manage your data.

Governing Law and Jurisdiction

These terms are governed by the laws of England, and the courts of England have exclusive jurisdiction. Your statutory rights remain unaffected by these terms.

Under these general terms, conditions, and returns policy, our total liability to you will not surpass the cost of the goods you purchased through Leeloo Dolls, as long as we take necessary care during the delivery of the goods.

We will not be accountable for any loss of revenue, anticipated savings, goodwill, business opportunities, harm to your reputation, or any losses that were not reasonably predictable by both parties at the time of your purchase or order acceptance.

Despite the limitations in paragraphs above, we do not in any way limit our liability to you for death, personal injury or fraud.

When you purchase as a consumer, these general terms, conditions, and the returns policy will not interfere with your rights under law, which cannot be excluded otherwise. For further information, you may contact your local Citizens Advice Bureau.

Force Majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control. This includes (but is not limited to) natural disasters, strikes, labour disputes, pandemics, shipping disruptions, government restrictions, or failure of telecommunications and transport networks.

Warranty Disclaimer

Unless expressly stated otherwise, no warranty is provided beyond your statutory consumer rights. Dolls are custom-made to order and are not guaranteed to last beyond normal reasonable use.

About Our Relationship

For more information about Leeloo Dolls or to get in touch with us, please contact us.

Waiver

Even if you violate these terms, conditions, or the returns policy, and we do not react, we retain the right to use our rights and remedies in any other situation where these terms, conditions, or returns policy are breached.

Privacy

Our privacy policy, along with our website's terms of use, explains why we gather data from you and how Leeloo Dolls will process it. We encourage you to review our Privacy Policy on our website to understand our views and practices regarding your data.

Under the Data Protection Act 2018 and any future amendments or subsequent legislation, Leeloo Dolls Ltd. is identified as the "Data Controller".

Our Responsibilities

If you have a complaint regarding a product or service acquired from Leeloo Dolls, please contact us.

If you remain unsatisfied with our resolution, the EU Online Dispute Resolution platform is accessible at https://ec.europa.eu/consumers/odr/.

Governing Law

For consumers, these general terms and conditions, their subject matter, and formation are governed by English law. Both parties agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you're a resident of Northern Ireland or Scotland, you may bring proceedings in your respective jurisdictions.

For businesses, these general terms, conditions, their subject matter, and formation (including any non-contractual disputes or claims) are governed by English law. Both parties agree to the exclusive jurisdiction of the courts of England and Wales.