Order Status & Tracking

Here's a breakdown of the stages:

Stage 1 - Processing

As soon as we receive your order, we will send a confirmation email to you. Within 24 hours, we will process your order, prepare the technical specification for the factory, and send your doll off to production. After the factory has started producing your doll, you will receive a notification via email.

This takes:

Up to 24 hours

Stage 2 - Manufacturing

The manufacturing of the main components of the doll includes preparing the materials, creating the body and head, followed by casting and drying processes. Once this fundamental stage of the doll’s production has been completed, you will be notified via email.

On average, Manufacturing takes:

TPE dolls: 7 - 10 days

Silicone dolls: 14 - 20 days

Stage 3 - Post-Processing

At this point in the process, the doll receives its final touches. Artists meticulously apply makeup, define shadows, and add intricate details by hand. Once this is complete, the doll is ready to be packaged and dispatched. You will receive an email notification as soon as this last stage of the doll's production is finished.

On average, Post-Processing takes:

TPE dolls: 3 - 7 days

Silicone dolls: 7 - 14 days

All stages of production (Manufacturing and Post-Processing) takes:

TPE dolls: 7 - 14 days

Silicone dolls: 14 - 30 days

Stage 4 - Awaiting Client Approval

Once your doll is ready, we will send you photos and videos for your confirmation via email. Only after you confirm that the produced doll meets your expectations, we proceed with shipping.

• If you are satisfied: Simply click the "Approve" button. With your approval and we will arrange shipment immediately.
• If you would like adjustments: Simply click "Reject" button and add a comment. We will review the comments and we will work with the factory to address your concerns before shipping.
• If the doll does not meet your expectations: Click the "Reject" button and add a comment. We will get in touch and do our best to find a resolution. Our goal is for you to be completely happy with your order before it leaves the factory.

Stage 5 - Shipping

Once your order has been dispatched, you will receive via email a tracking number, a link to the Transport Company's webpage, and instructions on how to track your package independently.

Doll Orders: Due to the nature of international delivery, the tracking number may only start showing the current status of your parcel once it arrives in your country (after clearing customs). If you have any questions about delivery, please don't hesitate to ask us through any convenient channel (email, website chat, or WhatsApp). Should there be any delays in delivery for whatever reason (this is rare, but does occasionally happen), we'll notify you well in advance. 

Stage 6 - Delivered

After customs clearance, your order will be handed over to the courier for delivery. You will receive an email notification with the delivery details.

Delay Policy

While we always aim to meet the production and delivery timeframes listed above, occasional delays can occur due to factors such as high production volumes, quality control requirements, or international shipping conditions. In the unlikely event that your order is delayed beyond the stated timeframe, we will contact you proactively with a full update and a revised estimated timeline. You will never be left wondering, keeping you informed is our priority. If you have any concerns about your order at any point, please don't hesitate to reach out to us via email, website chat, or WhatsApp.